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GVNW’s 41st annual Executive Seminar promises to deliver insightful information on how you can convert in the red zone and advance in the playoffs! Our presenters will cover the latest from Washington D.C., privacy issues, technology, competitive threats, marketing, and how to take your customer experience strategy to the next level.


SEMINAR WORKSHOP TOPICS
  1. Washington D.C. Update
    Changes and new faces at the Republican FCC, negotiations on the USF budget and Congress contemplating various forms of the TA96 rewrite. All while the FCC adopts the new Administration’s repeal & replace mantra.
  2. Privacy Issues
    The turf battle on privacy issues between the FCC and FTC takes an interesting twist with a new FCC. What it all means for your customer interface.
  3. Technical Update
    The annual update on tech issues & upcoming devices; and we take a brief look at the Internet of Things in 2020.
  4. Competitive Threat – Who knocks you out of the playoffs?
    Who are your greatest threats; basics on cable & satellite competition; what standards will your customers hold you to; and how we will be measuring various metrics for the FCC.
  5. What’s in your marketing playbook? And customer service vs. customer experience.
    An overview of the latest marketing strategies & tactics; and a presentation of how you can take your customer experience strategy to the next level.

Registration Information

  • Fee: $695 (1st attendee) / $595 (each additional attendee)
  • includes seminar materials, breakfast buffet (both days) and buffet lunch (day 1)

Download
   Registration Form

Executive Seminar Flyer

Download
   Flyer

Need Assistance?  Contact Us!

Davlyn Lyman

   503.612.4400
   dlyman@gvnw.com

Hotel Information

Embassy Suites by Hilton – Washington Square
9000 SW Washington Square Road
Tigard, OR 97223
(503) 644-4000

GVNW has reserved a block of rooms with a daily rate of $199.00(stand room rate, excludes taxes, etc.), 1 King Bed Nonsmoking. The hotel has established August 10, 2017 as the expiration date for making reservations within this block of rooms, after which reservations will be subject to availability.

Reservations can be made by calling (503) 644-4000 or online using the following link:

Embassy Suites1
Embassy Suites2

Online
   Hotel Registration

You can expect the very best from the Embassy Suites by Hilton. Enjoy a breakfast buffet each morning in the dining room (for commuters, a voucher for breakfast will be provided when you check-in that morning) and unwind with complimentary snacks and beverages at the hotel’s evening reception. High-speed internet and WI-FI are available in all public space. The hotel offers an indoor heated pool, whirlpool and a 24-hour fitness facility. Next to Washington Square Mall, the hotel is ideally located near a variety of great attractions and entertainment. Grab a bite to eat at the hotel’s restaurant or dine at nearby local favorites like The Cheesecake Factory, Thirsty Lion, Red Lobster, and Red Robin are just a few. Golf anyone? Red Tail Golf Center is less than 5 minutes away.

The Embassy Suites by Hilton Portland-Washington Square is approximately (22) miles from Portland International Airport and only 15 minutes from downtown Portland. Shuttle travel is provided within a 1 mile radius of the hotel.


AGENDA   

Time Estimates
Topic
Presenters
7:30 am – 8:15 am
Breakfast Buffet
8:15 am – 8:30 am
Introductions and Logistics
Jeff Smith
8:30 am – 9:30 am;
10:00 am - 11:30 am
Washington, DC Update
Jeff Smith
David Cohen

Changes and new faces at the Republican FCC, negotiations on the USF budget and Congress contemplating various forms of a TA96 rewrite. All while the FCC adopts the new Administration’s repeal and replace mantra. Quite a regular season!

9:30 am – 10:00 am
Break
11:30 am – 12:00 pm
Privacy Issues
Jeff Smith
David Cohen

The turf battle on privacy issues between the FCC and the FTC takes an interesting twist with a new FCC. What it all means for your customer interface.

12:00 pm – 1:00 pm
Lunch Buffet
1:30 pm - 2:30 pm;
2:45 pm - 3:45 pm
Technical Module 2017

Cybersecurity presentation – An important defense

Judi Ushio

Future Suites of Services – Your draft picks in the future, Who are you playing and what is the point spread?

Bill Favatella
Kristin McDonald
2:30 pm –2:45 pm
Break
3:45 pm – 4:15 pm
Guest Speaker (Pending)
Guest Speaker
6:00 pm – 8:30 pm
Group Dinner with Consultants

Bus boarding starts at 5:15 PM for M&S Grill in Tigard

Time Estimates
Topic
Presenters
7:30 am – 8:30 am
Breakfast Buffet
8:30 am – 10:00 am
What’s in your marketing playbook?
Eric Edwards
Elevating your customer service experience.
Eric Edwards
10:00 am – 10:20 am
Break
10:20 am – 11:15 am
Regulatory News Network – Net Neutrality Debate
Jeff Smith
David Cohen
Bill Favatella
11:15 am – 11:30 am
Wrap-up/Evaluations Submitted/Next Steps